Currently we only ship within Canada.
If you are outside Canada you can still contact us to see if we can make an exception.
Orders are typically shipped within 1-3 business days. If a product is temporarily out of stock, our team will promptly contact you with an updated Estimated Time of Arrival (ETA), suggest an alternative item, or offer a refund.
Once your order has been dispatched, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking information to become available in the carrier's system.
Standard shipping within Canada
6-8 business days
$15 CAD
Free shipping from $150
6-8 business days
Free
Free Pickup and in-person Bracing Expert advice
Orders are usually available for pickup the next day.
Free
Shipments to apartment buildings and PO Boxes are available, however, please provide an alternative address to expedite the shipping time. If we are unsure of your address, we will contact you by phone or email.
If you are in a remote location, there may be a delay in shipping times due to the courier's ability to reach those areas. Please allow additional time for orders shipped to rural area addresses as well as the Territories.
Additional fees may apply for shipments to rural area addresses as well as the Territories: you will be contacted by our team after you place your order for any additional charges that may be required before shipment.
In some cases, to deliver your product(s) to you as quickly as possible, you may receive multiple shipments from the same or different warehouses. You will not incur additional shipping fees when your order is split into multiple shipments.
Shipping charges are non refundable for returns under our return policy.
Don't hesitate to ask - send us message and we'll get back to you as soon as possible.
You can call or text any of our 6 locations, send us an email at info@kinetickonnection.com, or use the form below.
.svg)
.png){kind=logo}
